Shipping policy

Shipping Policy

1. Carriers and shipping costs

We have selected trusted carriers to deliver your orders in the best possible conditions. As the medical devices we sell are fragile, it is essential to work with reliable services known for their quality and safety. We mainly use the following carriers to ship your parcels:

- FedEx

- UPS

- DHL

- TNT

These carriers are known for their ability to handle sensitive parcels and to offer tracking and fast delivery services. Although these services may be more expensive, we prioritise the safety and integrity of your medical products.

Delivery charges vary according to the weight and size of the device and the destination. The exact shipping cost will be calculated at checkout.

2. Processing and dispatch times

Orders placed before 10am (Paris time), Monday to Friday excluding public holidays, are usually dispatched the same day; other orders are dispatched on the next working day. Heavy and bulky devices require 1 to 2 additional working days of preparation. Once your order has been dispatched, you will receive a tracking number so that you can follow your parcel's progress.

Indicative delivery times, in working days, from order to delivery:

- Mainland France and Switzerland: 2 days (heavy devices: 3 to 4 days)

- Nearby Europe (Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Czechia, Slovenia): 3 to 4 days (heavy devices: 5 to 6 days)

- Other European countries (Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Sweden): 5 to 7 days (heavy devices: 7 to 9 days)

- United Kingdom (heavy devices only): 7 to 9 days

- Outside Europe (South Africa, Algeria, Australia, Canada, China, United Arab Emirates, United States, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore): 7 to 14 days (heavy devices: 9 to 16 days)

Please note that these times are indicative and may vary depending on customs conditions or the time of year (holidays, global events, etc.).

3. Order tracking

Each shipped order will come with a tracking number, emailed to you as soon as it is dispatched. You will be able to follow the delivery status of your order directly on the chosen carrier's website.

4. Parcel insurance

To guarantee the safety of your medical devices, all our deliveries are insured. In the event of loss or damage in transit, please contact us within 48 hours of receiving or failing to receive your order. We will work with the carrier to resolve the problem as quickly as possible.

5. Damaged or lost parcel

We strive to make sure your orders arrive in perfect condition. However, if your parcel is damaged on delivery or does not arrive, please contact us immediately with photos of the damaged parcel (where applicable) and of the device. We undertake to examine each case individually and to offer you an appropriate solution, including replacement or refund, depending on the situation.

6. Restrictions and delivery areas

We mainly deliver within Europe and internationally. However, some destinations may be excluded due to specific regulations or shipping restrictions. If you are unsure whether we can ship to your country, please contact us before placing your order.

7. Order changes or cancellations

If you need to change or cancel your order, please contact us within 24 hours of purchase. Once the order is being processed or has been dispatched, we will no longer be able to change or cancel it.