Frequently Asked Questions

Add the items you want to your basket and proceed to checkout. Choose your delivery method and complete your order. You will receive a confirmation email and a dispatch notice with a tracking number as soon as your parcel is sent.

Phone / WhatsApp: +33 6 85 24 98 95  |  Email: info@selfimed.fr

We accept the main bank cards (Visa, Mastercard) as well as bank transfer for large orders. For pro forma orders, contact us so that we can prepare a quote with the payment details.

Sales: info@selfimed.fr

If your order has not yet been dispatched, contact us immediately and we will do our best to change or cancel it. Once dispatched, no changes are possible, but you can still make a return in line with our policy.

Urgent changes: +33 6 85 24 98 95

Yes. SelfiMed Europe regularly supplies clinics, hospitals, care homes, private practices, pharmacies and resellers in France, Belgium and Switzerland. Contact us with your organisation's details to receive a personalised quote.

B2B enquiries: info@selfimed.fr

For an order placed before 10am (Paris time), Monday to Friday, standard delivery usually takes 2 working days from order to delivery (heavy and bulky equipment: 3 to 4 working days). A tracking link is emailed to you as soon as your parcel is sent.

Delivery charges are calculated automatically at checkout, according to the weight, volume and destination of your order. The exact amount is shown before you confirm payment.

Your dispatch email contains a tracking link. Use it to follow your parcel in real time and arrange a new delivery attempt if needed. If you have not received a dispatch email within 2 working days, check your junk mail and then contact us.

Tracking help: info@selfimed.fr

Yes. We deliver to Belgium and Switzerland via Colissimo, DPD, DHL and UPS. Delivery times vary according to the country, the service level and customs clearance for Switzerland. A full tracking number is provided on dispatch.

International deliveries: info@selfimed.fr

For deliveries to Switzerland, the recipient is the legal importer and must pay the applicable Swiss VAT (8.1% at the standard rate) as well as any customs duties and clearance fees. These amounts are not included in our prices. We recommend checking with the Swiss customs authorities before placing your order.

If the parcel is returned to us in good condition, we refund the value of the products only. Original and return shipping costs, as well as any customs charges, remain payable by the customer and may be deducted from the refund. Parcels abandoned at customs are not eligible for a refund.

Returns are accepted within 30 days for items in their original condition, unused and authorised in advance. For hygiene and medical regulatory reasons, certain items (masks, tubing, sealed accessories) cannot be taken back once unsealed.

Return request: info@selfimed.fr

Email info@selfimed.fr stating your order number and the reason for the return. Wait for our written authorisation before sending anything back. Unauthorised returns may be refused. Once authorised, send it within 14 days to:
SelfiMed Europe: Returns, 16 Rue Germain-Sommeiller, 74100 Annemasse, France

Eligible refunds are usually processed within 5 working days of inspecting the returned product, to the original payment method. Deductions may apply for missing packaging, missing accessories or signs of use.

Yes, by appointment only, from our Annemasse depot. Contact us to agree a time slot so that we can prepare your order and the related documents. Please bring your order confirmation and photo ID (organisation details for business orders).

Address: SelfiMed Europe, 16 Rue Germain-Sommeiller, 74100 Annemasse, France

Arrange a collection: +33 6 85 24 98 95

For high-value medical equipment, a prior inspection by appointment can be arranged. Contact us stating the product you are interested in and we will confirm availability and possible time slots.

Enquiries: info@selfimed.fr

Yes. Our Annemasse depot is right next to the French-Swiss border, a few minutes from Geneva. Swiss customers are welcome by appointment. Remember to allow for customs formalities if you are taking medical equipment back to Switzerland.

Used equipment has previously been in use and was then returned or comes from hospital decommissioning. Refurbished equipment has been inspected, tested and restored to a defined specification. The condition of each item is clearly stated on the product page. This equipment is offered at a noticeably lower price than new.

Compatibility depends on the product concerned. Each product page lists the compatible models and brands. For CPAP accessories (masks, humidifier chamber, tubing), always check compatibility with your device before buying. Contact us if in doubt.

Yes. "In stock" means the item is physically available in our Annemasse depot (74100). All stock is held and dispatched from this secure site. If an item is being restocked, we show this on the product page and contact you if your order is affected.

New medical equipment comes with a minimum 12-month warranty, with many devices covered for 2 years or more. Used and refurbished items have a shorter warranty stated on the product page (generally between 30 and 90 days). Consumables and accessories are not covered by the warranty.

Email info@selfimed.fr giving your order number, the device's serial number, a precise description of the malfunction and photos or videos if possible. Our team will assess the case and tell you the next steps: repair, replacement or return.

We offer paid repair services as well as trade-in offers with a discount on the purchase of a replacement device. Contact us with the serial number and a description of the fault to get a repair quote.

Out-of-warranty service: info@selfimed.fr

SelfiMed Europe is a sole trader business registered in France. SIRET: 98018304000016 | VAT: FR96948397740 | EORI: FR98018304000016. All sales, warranty and logistics operations are managed from our Annemasse depot (Haute-Savoie).

Send us your list of products (with quantities), the delivery address and your preferred timeframe. We will send you a quote or pro forma invoice detailing prices, delivery options and timescales, generally within one working day.

Quotes: info@selfimed.fr

In France, certain medical devices qualify for a reduced VAT rate of 5.5% (equipment for people with disabilities or chronic conditions). VAT at the standard rate of 20% applies to items outside this category. For Swiss customers, French VAT is not charged on export: Swiss VAT (8.1%) is paid on import.

Yes. An invoice is included with every order. If you would like a copy by email, contact us with your order number and we will send it to you promptly.

Invoices: info@selfimed.fr

Yes. We offer tailored pricing for healthcare establishments, care homes, healthcare groups, pharmacies and resellers. Contact us with your forecast volumes and the products you need for a personalised trade agreement.

Trade partnerships: info@selfimed.fr

First check your spam or junk mail folder. Confirmation emails are sent immediately after the order is confirmed. If you cannot find it, contact us with your name and the approximate time of your order and we will check and resend the confirmation.

Email: info@selfimed.fr

Address changes are only possible before dispatch. For security reasons, we cannot redirect a parcel once it is in transit. If you have made a mistake, contact us as quickly as possible.

Call: +33 6 85 24 98 95

Use the tracking link in your dispatch email. Most carriers offer a new delivery attempt or drop-off at a nearby pick-up point. You can usually rearrange delivery directly from the carrier's tracking page. Contact us if you need further assistance.

Email: info@selfimed.fr (orders, quotes, returns and general questions).
Phone / WhatsApp: +33 6 85 24 98 95
Depot: 16 Rue Germain-Sommeiller, 74100 Annemasse (by appointment only).

We aim to reply to all enquiries by email or WhatsApp within one working day. For urgent matters, a phone call remains the quickest option. Our team is available Monday to Friday during business hours (Paris time).

Yes. Go to our Contact page to send us a message directly. Include your order number if your enquiry concerns an order in progress, as this significantly speeds up our handling.