Löwenstein prismaAQUA White Humidifier

Löwenstein Medical prismaAQUA White — Heated humidifier for Prisma SMART CPAP device

The Löwenstein Medical prismaAQUA white humidifier is the official accessory designed to be used with CPAP devices from the Prisma SMART and Prisma SOFT ranges (Plus and Max versions), as well as devices from the prisma VENT series. It humidifies and warms the breathing air to prevent the drying out of the nasal and oral mucous membranes during continuous positive airway pressure therapy.

Class IIa medical device — To be used only on medical recommendation. Not suitable for patients who have undergone upper airway bypass surgery.

Official compatibility (white version)

The white version is exclusively compatible with the following Löwenstein devices:

• Prisma SMART Plus (WM 090 TD)
• Prisma SMART Max (WM 100 TD)
• Prisma SOFT Plus (WM 110 TD)
• Prisma SOFT Max (WM 120 TD)
• Prisma VENT range

Note: the black version (WM 29680) is intended for the prismaLINE range (prisma20A, prisma20C, prismaCR, prisma25S, prisma25ST). Do not interchange the two versions.

Operation and comfort

• 7 humidification levels — adjustable directly from the CPAP device menu (default level: 4)
• Integrated preheating — water is heated via the main device's power supply (no separate power supply)
• Heating of inhaled air up to +3 °C above ambient temperature
• Visible water level indicator on the humidification chamber
• Filling through the rear opening — maximum capacity 400 ml
• Compatible with Löwenstein heated tubing (optional) to reduce condensation in the circuit
• Automatic start when the CPAP device is switched on

Technical specifications

• Dimensions: 14 × 13.5 × 18 cm — Weight (without water): 0.6 kg
• Maximum filling capacity: 400 ml
• Humidification levels: 7 (default: level 4)
• Operating temperature: +5 °C to +37 °C
• Storage temperature: -25 °C to +70 °C
• Electrical power: max. 30 VA (power supplied via CPAP device — no separate cable)
• Protection rating: IP22
• Maximum flow rate: 248 l/min
• Maximum permissible operating pressure: 50 hPa
• MD class: IIa according to directive 93/42/EEC — CE marking
• Manufacturer: Löwenstein Medical Technology GmbH + Co. KG, Hamburg, Germany

Usage tips

• Increase the level if the mouth or nose feels dry — reduce if droplets appear in the mask
• Use heated tubing if condensation forms in the circuit
• Fill only with fresh water — never use hot water
• Clean the humidifier once a week to prevent deposits and contamination
• Always place the CPAP device on a horizontal surface lower than the patient's head
• Empty excess water after each session — refill before each use

Class IIa medical device with CE marking. To be used on medical recommendation. Carefully read the prismaAQUA user manual and your CPAP device manual.

General information

• New equipment: minimum 12-month warranty, up to 24 months or more depending on the manufacturer
• Used and refurbished devices: 3-month SelfiMed warranty from delivery, in addition to the legal guarantee of conformity
• Consumables and wear parts: not covered by the SelfiMed warranty

How do I report a defect under warranty?

Contact us before sending anything, by e-mail at info@selfimed.fr or on +33 6 85 24 98 95, stating:

• Your order number
• The serial number of the device
• A precise description of the defect
• Photos or a video if possible

If the device is found to be defective, we repair it. If repair is not possible, we replace it with an equivalent device. If replacement is not possible, we refund it. Return costs for a device found to be defective are paid by us.

⚠️ What the SelfiMed warranty does not cover

• Consumables and wear parts (filters, tubing, mask, humidifier water chamber)
• Breakage and damage caused by a liquid
• A device opened or repaired by anyone other than SelfiMed Europe
• Use that does not follow the manufacturer's instructions

See the full warranty conditions

Breakdown outside the warranty

If your device is no longer under warranty, we will direct you to the manufacturer's authorised after-sales service or to a specialised technician.

Order not yet shipped

Cancellation free of charge: contact us as soon as possible by phone or WhatsApp. Full refund, delivery costs included.

Right of withdrawal (change of mind)

If you are a private individual and have changed your mind, you have 14 days from receipt to notify us, without having to give any reason and without penalty. This right applies to new, refurbished and used items.

Notify us by email (info@selfimed.fr), by phone or by WhatsApp, then return the complete item, with its accessories, within 14 days of your request, to: SelfiMed Europe, 16 Rue Germain-Sommeiller, 74100 Annemasse, France.

We refund the price of the item and the original delivery costs (at the standard delivery rate) within 14 days of your request, using the same means of payment. The refund may be withheld until we receive the item or proof that it has been sent back. Return costs are borne by you. If the item has been handled beyond what is necessary to examine it, only its actual loss in value may be deducted.

Hygiene exception: sealed products that have been unsealed after delivery (masks, cushions and headgear, tubing and circuits, filters, reservoirs, consumables, incontinence products) cannot be returned, for reasons of hygiene and health protection.

Purchases made by professionals do not benefit from the right of withdrawal: our general terms and conditions of sale apply.

Damaged, non-conforming or defective item, or an error on our part

You benefit from the legal guarantee of conformity: report the problem to us as soon as possible, preferably with photos. We offer replacement, repair or a full refund (delivery costs included), and return costs are borne by us. Any commercial guarantee is stated on the product page.

Orders outside the European Union

For any order shipped outside the European Union, return conditions may vary depending on local customs rules. Contact us so that we can review your situation.

Contact us

• Email: info@selfimed.fr
• Phone / WhatsApp: +33 6 85 24 98 95
• Address: 16 Rue Germain-Sommeiller, 74100 Annemasse, France